Refund policy

No Return or Exchange Policy

Overview All products sold through our store are imported, high‑quality, and perishable. For safety, freshness, and authenticity reasons, we do not accept returns or exchanges.


Exceptions and Damages

  • Damaged, defective, or incorrect items: If an item arrives damaged, defective, or is not the product you ordered, contact us within 24 hours of delivery with photos and your order number.

  • Resolution: After reviewing your claim, we will provide a replacement or a refund at our discretion if the claim is validated. Replacements are subject to stock availability.


How to Report a Problem

  • Email: aussienectars@gmail.com (include order number, photos, and a short description)

  • You must submit claims within 24 hours of delivery. Late claims cannot be accepted.


Cancellations and Order Changes

  • Orders can be cancelled or changed only before they are shipped. Contact us immediately if you need to cancel or change an order. Once an order ships, cancellations and changes are not possible.


Shipping Errors

  • If we shipped the wrong item, we will arrange for the correct product to be sent or issue a refund once the error is confirmed.


Guarantee of Authenticity

  • We guarantee the authenticity of all products we sell. If you have any concerns about authenticity, contact us and we will investigate promptly.


Final Notes

  • Because our products are perishable and imported, we cannot accept returns or exchanges for change of mind, wrong sizing, or preference.

  • This policy helps us ensure product safety, quality, and compliance with import regulations.